Polaris will take place from October 10 to 12, 2025, at the Hamburg Exhibition Center, specifically in Halls B1-B4, B7, and B5 . Access is via the East Entrance and the North Entrance , which will be located in Hall B1 .

More information will be available soon!

This year, in addition to the popular 3-day-ticket, we are also offering day tickets valid on either Friday, Saturday or Sunday. For families, we also offer the Bring-your-kids-ticket, which allows one adult with several children to visit POLARIS on Sunday.

If there is a problem with your order (e.g. you have not received your ticket), please contact ticket@hamburg-messe.de!

There will be a box office on site every day. If we sell out beforehand, there will be no more tickets on site. We will, of course, announce if we get close to selling out!

Please note that we cannot guarantee the validity of tickets purchased outside of our official shop. We generally advise against purchasing tickets from third-party sellers at inflated prices. Instead, we recommend attending on Friday or Sunday, as tickets are usually available for longer periods for both days, and a great program awaits you on those days as well.

No, none of our tickets include a valid ticket for local public transport in Hamburg.

Children under 7 years are only permitted entry if accompanied by an adult or parent with a valid ticket, children of that age dont need a ticket of their own and can enter free of charge.
Children between 7 and 16 years require written consent from a parent or legal guardian to purchase tickets and enter the fair, admission is only permitted with an adult. Children which are 16 years and older may enter without an adult with a regular ticket. Tickets can be purchased online from age 18.

Note for families who want to come to Polaris on Saturday:

Since we expect a particularly lively and energetic atmosphere on this day, we recommend that all families with younger children visit us on Sunday to enjoy a more relaxed atmosphere.
We also offer a Bring-your-kids-ticket for Sunday, which allows one adult with several children to enter at a reduced price.
If there is any uncertainty about the age of the children, a corresponding identification document must be presented.

Many of the titles are also suitable for children; for an assessment, you can refer to the USK ratings provided.

The Hamburg Exhibition Center is located in the heart of the city, with direct access to all public transportation options. Here you'll find all the information you need to get there.

Yes, there are lockers in two different sizes: 27 x 50 x 39cm (WxHxD) and 56 x 50 x 39cm (WxHxD). The deposit for use is €1.00. Please note that coins/loose change is required. Alternatively, you can use a chip for the lockers. Larger suitcases and bags can be left at the cloakroom for a fee.

Yes, that's not a problem. Please pick up a re-entry wristband when you leave. You must still be able to show your valid ticket if asked.

If you'd like to hand in a lost item, you can do so at the trade fair information desk and the POLARIS information desk. You can also ask about a lost item there if you've lost something.
The location of both information points will be announced soon.

No, unfortunately, there are no ATMs directly accessible within the halls or the exhibition area. However, there is one at the nearby Dammtor train station.

"Do you have mashed potatoes here?”
„Gibt es hier Kartoffelbrei?“

You can use this question to discreetly approach staff on site with any problem: Have you observed something strange? Are you feeling uncomfortable, harassed, or bothered? Is the crowd getting too much for you? Have you been attacked (verbally or physically)? This includes anything where help might be needed, even beyond sexual harassment (aggression, fighting, etc.) – this question ensures that you are removed from the situation quickly and without further questions, so that we can then decide together how the person can best be helped.

The following people understand our safe word: Staff (security personnel). The crew will offer you their assistance without further questions or comments and will escort you or the person seeking assistance to a safe environment.

Of course, the team on site also responds to the safe word of the past years: “Adventureland”/“Where is Adventureland?” „Abenteuerland“/“Wo geht es hier zum Abenteuerland?“!

Yes, the accreditation form is expected to be online in summer 2025.

Bag checks will be carried out upon entry to ensure that no dangerous objects can enter the halls.

Generaly speaking, it is not forbidden to take small amounts of snacks and drinks with you, as long as they are not planing to bring fully packed backpacks.

You will find out which creators can be found in program items and meet and greets in the program overview as soon as it is published.

Of course, no weapons or dangerous objects are permitted. Larger bags will be randomly inspected at the entrance. Any bags larger than a standard backpack should be stored in the lockers or left at the cloakroom.

Dogs are not permitted in the venue. The only exceptions are assistance dogs and service dogs.

No, smoking and the use of vapes are not permitted in any of the halls. Please use the outdoor areas.

Foldable handcarts or similar items may not be used during the event, as this would cause a disturbance to other visitors.

To avoid restricting other visitors, roller skates, skateboards, e-scooters, or other similar items are not permitted on the venue. Of course, you can leave them at the cloakroom upon entry for a fee.

More information will follow soon.